Privacy policy

Introduction

This privacy policy explains how Fit by Level Up d.o.o. (hereinafter: the Company) collects, uses and protects users' personal data in accordance with the Personal Data Protection Act of Bosnia and Herzegovina.

By using the Fit by Level Up website and/or mobile app, the user accepts this privacy policy.

Details of the data controller

The controller of personal data is:

Fit by Level Up d.o.o.

Registered office: Džemala Bijedića 156

Email: info@fitbylevelup.com

Phone: 062 106 566

Which personal data we collect

The Company may collect the following categories of personal data:

• first and last name
• email address
• contact telephone (if provided)
• user account data
• payment data (the Company has no access to full card details)
• technical data (IP address, device type, operating system)

Purpose of processing personal data

Personal data is processed for the following purposes:

• enabling registration and use of the app
• providing and charging for services
• managing subscriptions and purchases
• communication with users
• resolving objections and enquiries
• improving the functionality of the platform
• meeting legal obligations

Legal basis for processing

Personal data is processed on the basis of:

• the user's consent
• performance of a contract (use of the service)
• legal obligations

Cookies

The website uses cookies in order to improve the user experience and analyse visits.

Detailed information about the use of cookies is available in the Cookie policy document published on the website.

The user can manage cookies through their browser settings or the cookie banner.

Sharing data with third parties

Users' personal data may be available to third parties only where this is necessary in order to provide the service, such as:

• payment processors (e.g. banks, App Store, Google Play)
• IT and hosting services
• analytics tools (e.g. Google Analytics)

The Company does not sell or pass on personal data to third parties for marketing purposes.

Data retention period

Personal data is kept for as long as is necessary to achieve the purpose of processing, unless the law prescribes a longer retention period. User account data is kept for the duration of the contractual relationship and after that in accordance with legal obligations.

Users' rights

The user has the right to:

• request information about the processing of their data
• exercise the right to inspect their personal data
• request the correction of inaccurate data
• request the deletion of personal data, in accordance with the law
• lodge an objection to the processing of data

To exercise these rights the user can get in touch at the email address: info@fitbylevelup.com.

Data security

The Company takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Only authorised persons have access to personal data.

Amendments to the privacy policy

The Company reserves the right to amend this privacy policy.

All amendments will be published on the website and take effect on the day of publication.

Contact

For any questions regarding this privacy policy, users can get in touch at:

Email: info@fitbylevelup.com

Phone: 062 106 566